by Cindy Laidlaw

Over the years, we have had the opportunity to work with many great clients. They have included Fortune 500 CEO’s, passionate entrepreneurs, successful retailers, up and coming manufacturers, government agencies, high-powered executives, sports icons and charitable organizations who have each, in their own way, left an indelible mark on us.

As often as I talk about the impact these relationships have had on our careers and how they have influenced the culture of Laidlaw Group, I don’t think I have ever actually defined what we consider to be a great client.

A great client allows us to take them out of their comfort zone and believes in us. They believe that with our guidance, their brand will soar to new heights. They trust that we bring our experience, expertise, commitment and creativity to their project, and they know that we judge our success by results. We realize that we will never know their business as well as they do, but great clients know that our experience and objectivity often lead to new discoveries and unearthed opportunities that would never have been found without their willingness to trust us and be open to change. More importantly there comes a point when they join us on our journey to define them, and we truly work together. Walls come down and communication channels open up. It is a very rewarding moment for us.

So we thank them for believing in us and respecting us over the years and allowing us to fulfill our passion which is to do great work that we are truly proud of.

In Classic Style, the luxury online magazine created by renowned restauranteur Carl Christian will soon be launching a web-based app for its members. The app is being designed and developed by Laidlaw Group. In Classic Style joins Boston’s Best Cruises and Water Taxi who are currently working with Laidlaw Group to reach their customers via mobile.

Laidlaw knows mobile is a must in today’s tech-savvy world. We offer three solutions to bring our clients directly to their customers’ fingertips. We can create a mobile app, a mobile website designed specifically for ease of use on mobile devices or we can rebuild websites not currently viewable on mobile devices or tablets. “With our suite of mobile services, we’re putting our clients’ brands directly into the hands of their clients and customers,” says Cindy Laidlaw, agency Principal. “The proprietary platform we’ve developed for apps is web-based, instantly updatable and can be customized to meet a range of client needs, from connecting customers to Google Maps for wayfinding, providing e-commerce purchasing capabilities, offering instant access to dinner reservations and launching promotions. Our clients have immediate access to their customers 24/7.”

In Classic Style will benefit from Laidlaw’s substantial experience integrating print, web, social and mobile platforms to define brand identity. “Today, information accessibility has to be immediate and available from multiple platforms,” says Cindy Laidlaw, agency Principal.

Laidlaw Group is launching the new brand, Object Lust, through Social Influence Marketing, a blog and new website. “I love the name and the concept,” says Cindy Laidlaw, Principal of Laidlaw Group, “It’s brilliant.”

Both are the idea of interior designer Susan Schaub. Through Object Lust, Susan is making it possible for consumers to purchase that special something they see in a home design magazine or at a design center. The best of the best home furnishings, accessories, antiques, art and furniture are just a click away.

“Object Lust is perfect for the customer who knows what they want, having seen it in a magazine or in a showroom, and they don’t want to hire a designer and sign a contract in order to get it,” says Susan. “Until now, the only way to purchase these items was through a designer – Object Lust is here to simplify the process.”

Laidlaw Group has substantial experience in the interior design space having launched the brands of many of the most highly respected firms in New England. We are currently designing the Object Lust website and building the components of their Social Influence Marketing program and blog.